A Texas woman who said she was forced to remove a nipple ring with pliers in order to board an airplane called Thursday for an apology by federal security agents and a civil rights investigation.

“I wouldn’t wish this experience upon anyone,” Mandi Hamlin said at a news conference. “My experience with TSA was a nightmare I had to endure. No one deserves to be treated this way.”

Hamlin, 37, said she was trying to board a flight from Lubbock to Dallas on February 24 when she was scanned by a Transportation Security Administration agent after passing through a larger metal detector without problems.

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